Business attorney Katie Rinkus welcomes Amy M. Gardner to the mic to discuss common ways they see conflict show up in the workplace. Amy is a certified Career and Career Transitions Coach and Team Development and Leadership Consultant and the co-owner of Apochromatik, which offers team and leadership development programs to help organizations resolve conflict and reach their goals.
One of the primary causes of conflict in the workplace is a poor culture: there is a lack of vulnerability-based trust that leads people to feel undervalued and unable to speak up or to ask for help. Conflict is also commonly seen in the hiring and onboarding process. Sometimes decisions to hire are rushed, job duties are not what were originally promised, and communication is simply unclear.
Because culture issues, lack of communication, and conflict can, as Amy says, “cost money and happiness,” it’s important for organizations to address these issues. Ongoing training—not just for management but for entire teams—can help things run more smoothly no matter the conflict flashpoint, especially when a team is trained on navigating difficult conversations.
Join Katie and Amy as they unpack conflict at work and how to best respond to it so that we all can make work better for each other.
Amy M. Gardner
Amy M. Gardner works with law firms and corporations to reengage teams and help them thrive by utilizing Apochromatik’s proprietary Team Driven Leadership approach to build leadership skills, improve relationships, strengthen emotional intelligence, have difficult conversations, and more. She also works with lawyers to advance or transition in their careers.
Her work with teams and lawyers draws on her unique experience as a former Big Law associate, partner at a mid-size Chicago firm, and dean of students at the University of Chicago Law School. She received her MA in Public Policy and Administration from Northwestern University, JD from the University of Chicago, and BA from Luther College, as well as certifications in team and leadership coaching, 1:1 coaching, and various assessments. Her expertise has been featured in media including numerous podcasts, ABA publications, Corporette, Glassdoor, Health, Monster, NBC, and Women’s Running magazine. Connect with Amy at amy@apochromatik.com.
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